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Return Policy:

• A 50% restocking fee applies to all returns or exchanges. Shipping fees are non-refundable. All returns and exchanges require courier pickup and re-import into Canada. This process may take up to 3–4 weeks.

• All flags are custom, handmade items. For this reason, there are no returns and no exchanges on flags.

• For order cancellations made before shipping, a 3% bank processing fee will be deducted from the refund.

• If your package is damaged during shipping, please email us with your order number and clear photos of both the damaged package and the product. We will send a replacement as soon as possible.

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Customs Policy:

• Orders shipped outside of Canada and the USA may be subject to VAT, handling fees, and/or customs charges. These fees are the responsibility of the purchaser and must be paid upon delivery in your country. Please be familiar with your country’s customs rules and regulations to ensure smooth delivery.

• For U.S. orders, applicable customs charges and processing fees are included in the tax at checkout.