You can place an order on our website using the cart checkout system as a guest or with Visa, Mastercard, Discovery Card, or your PayPal account. Simply select the ADD TO CART icon on each product page. To view the items in your cart, click View Cart on the slide-out menu or the Shopping Cart icon at the top-right of any product page.

Shipping Information Reminder We ship orders on Tuesdays and Fridays before 2:00 PM PST. For pre-made items, orders must be placed before 9:00 AM PST on the day of shipping to ensure they are shipped out that day. Please double-check your order shortly after placing it to ensure all shipping and product details are correct. We rely on the exact information provided in your order, and we cannot be held responsible for delays caused by carriers such as USPS, UPS, or Global Post due to incomplete or inaccurate shipping information. Thank you for your understanding!

For "in-stock" products, we dispatch daily except on weekends. For "to order" items, please allow up to 14-21 business days for us to make the flags, plus shipping time. Custom silks may take up to 5 weeks to create, plus shipping time. Often, you may receive your flags sooner than expected. To ensure your flags arrive on time, we recommend placing your order as early as possible.

Standard Shipping Timeline Processing: We ship out daily from Monday to Friday. Carrier & Hand-off: Due to updated cross-border trade regulations and tariffs, all US orders are shipped securely via Canada Post, which safely hands off the package to USPS customs. Delivery Estimate: Expect approximately 8 to 12 business days for delivery once the package is dropped off at the post office. Rush Orders: Please note that express or rush shipping options are currently unavailable.

1. Carrier Selection & Logistics Primary Carrier: We ship international orders securely via Canada Post, which hands the package off to your country’s national postal service upon arrival. We heavily favor Canada Post for international shipments because national postal services charge significantly lower customs processing and paperwork fees upon landing compared to private couriers, saving you money on delivery day. Alternative Carriers: We can utilize FedEx, UPS, or DHL if specifically required or requested for your region. 2. Shipping Rates & Automated Quotes Base Cost: International shipping starts at approximately $50.00 USD and scales upward depending on the final weight and dimensions of your order. The Shipping Cost: The website automatically calculates and applies the total shipping charges at checkout based on standard international carrier tables. Our Rate Optimization Guarantee: On the day your order is packed and ready for dispatch, we manually audit the shipment against real-time carrier rates to find the absolute best path. If the actual cost is lower than what the system charged you, we will automatically refund the difference back to your payment method. 3. Delivery Timelines Delivery Window: International transit typically takes 8 to 14 business days once dispatched from our workshop, depending on your local customs clearance speeds. All international shipments include insurance and tracking. 4. Duties, Customs, & Import Taxes Crucial Notice: International orders are subject to local Value-Added Tax (VAT), import duties, handling fees, and/or customs charges levied by your destination country. Buyer Responsibility: All customs fees are determined by your local government and must be paid in full by the purchaser on or before the day of delivery. Compliance: Please ensure you are familiar with your country's import regulations and thresholds prior to ordering to ensure a smooth, prompt delivery process. We do not refund shipping fees for packages abandoned at customs due to unpaid duties.

1. Shipment Notification Step One: The moment your order leaves our workshop, you will receive an automated dispatch email directly from Canada Post. Crucial Action: Ensure your email address and mobile phone number are entered with 100% accuracy at checkout so you do not miss these alerts. 2. USPS System Integration Step Two: A few days after dispatch, your package crosses the border and is transferred into the US postal system. We will automatically upload your USPS Tracking Number directly into your order profile. Notifications: You will receive automated tracking updates via email and text message directly from USPS as the package moves closer to your region. 3. Important USPS System Notice System Alert: When tracking your package via USPS notifications, the automated system may display a message stating "Signature Confirmation Required."  This notification is a system error. No signature will be required at your door, and the carrier will deliver the package to your secure location as normal. 4. Customer Responsibility We strongly advise entering your tracking number directly at USPS.com and signing up for text alerts. If a package is returned to our Canadian workshop because it was unclaimed or the address was input incorrectly, the buyer will be responsible for all additional re-shipping and cross-border import fees.

It is our goal to give you beautiful, long-lasting, handmade worship flags, at an effective cost. We rarely have returns or exchanges. Please be aware of ALL the details of your order when placing. If you have any questions, please ask. Return Policy: A 50% restocking fee applies to all returns or exchanges. Shipping fees are non-refundable. All returns and exchanges require a courier pickup and re-import into Canada; this process may take up to 3–4 weeks. No return and no exchange policy as all flags are custom, handmade items. For order cancellations before shipping, a 3% bank processing fee will be deducted from the refund. If your package is damaged during shipping, please email us with your order number and clear photos of both the damaged package and the product. We will send a replacement as soon as possible.

Our flags are made with good quality materials but are subject to wear & tear over time with normal use. If your flags need to be repaired from use, please let us know using the contact us form. We will ask for more details, including photographs of the damage. Repair price ranges as follows: $20 for a single, $40 for a set. Silk Flags: $30 for a single, $50 for a set. Effortless Design: $40 for a single, $60 for a set. In either case, when dealing with a set of 2, both flags in a set must be present for repairs to be made. Shipping expenses are the responsibility of the customer. If your package arrives, and the flags are damaged, please let us know. Keep the packaging.We will ask for a photo of the damage, and the Tracking Number from the shipping label.(Some cases do not require a return for the flags to be repaired. We do our best to protect our products during shipment.)We cannot be responsible for alterations or modifications made to any flags without our recommendation.

There is absolutely nothing wrong with placing more than one order. Any multiple orders that have shipping fees on them will be adjusted to match one shipping fee per consignee/destination. We highly recommend combining orders into fewer shipments. Simply let us know that you've made multiple orders, and list us your Order #. ​

The order process begins when you click on the submit order button in the checkout. If it's fairly recent - ideally within the 24 hours of placement - please connect with us to discuss changes to your order. For order cancellations before shipping, a 3% bank processing fee will be deducted from the refund.

Yes, we ship to PO Boxes, as they are the safest locations to ship to.

You can use a Visa, MasterCard, Discover, American Express credit card or Called to Flag Gift Cards to pay with PayPal. You can also use a debit card that displays the Visa or MasterCard logo. You do not need to have a Paypal Account to make a purchase. Please see there is a grey box with a guest checkout option after the cart page. For external options (bank deposits, e-transfers, money orders, etc.) please inquire directly.

We have a CLEARANCE Section of flags available on our website. Please see the individual descriptions and details of the flags listed. Dance groups, congregations, and choreographic teams may be eligible for a 10% discount on applicable flags at a purchase of 10 or more flags, via request.

We are available to answer your questions from Monday - Friday from 9:00am - 5:00pm PST. The best way to get a hold of us is to fill out our Contact Us Form and we will reply via email as soon as we can.