LOGISTICS & SHIPPING  A

Due to Covid-19, USPS shipping times are slightly delayed by 1 or 2 days

Q: How do I place an order?
A: You can place an order on our website by using the website’s cart checkout system as a guest or using your Paypal account.

Simply select the ADD TO CART icon on each of the product pages. Click View Cart on the slide-out menu, or click on the Shopping Cart at the top-right of the screen on any of the product pages, to see the item(s) that are currently in your shopping cart.


Q: If I place my order today, when will it ship?
A: We ship orders on Fridays, before 4pm PST.
Orders made after Thursday will be processed for shipping the following week.
Please Double-Check your order to make sure all Shipping and Product information is correct, shortly after placing your order.
We cannot be held responsible for delays caused by USPS receiving insufficient information, as we use the exact information on your order.

Q: How long does it take to receive an order of flags?

A: From the day you place an order, please allow up to 14 business days to make the flags, plus the shipping time.
For Custom silks, please allow up to 4 weeks to make the flags, plus shipping time.

Most of the time people can get their flags sooner than expected.
 

We ship each week, as the importation of flags/products into the USA allows.
Canadian orders are prepared for shipping weekly.

The best way to ensure your flags will arrive on time is to order sooner.
 

Q: What is the Pre-Made Flags section all about?

A: We do not offer an expedited shipping method. We use the USPS mail system to ship our products within the USA/international, and Canada Post within Canada.
You can use our selections in the Pre-Made Flags Section section to purchase your flags for the fastest shipment.

Any item marked with an ‘RTS’ in its name will be processed for shipment the following shipping day.

RTS Flags are the fastest way to get flags from us to you.
Navigate to the Pre-Made Flags Section, in our Shop, and you'll see all the products we currently have available listed in stock.

Q: How can I get my order to ship faster?

A: If you need your order shipped on a day earlier than our regular shipment, we are able to utilize a courier to ship your package to you.
Please make sure your order is Pre-Made (RTS), and select "Rush Shipping (Next day dispatch)"
Rush Shipping takes approximately 2-4 business days with shipments dispatched next day via courier. Note that delivery times are NOT guaranteed. If you would like next day delivery it will be approximately $100+ via Fed Ex or UPS. Please contact us for actual next day delivery.

Q: What are my shipping options?
Standard Shipping will be shipped by end of Thursday, depending on your location. It will then take USPS a few days to deliver depending on your location.
Rush Shipping takes approximately 2-4  business days, depending on your location, with shipments dispatched next day via courier. Note that delivery times are NOT guaranteed
Standard w/ Signature Confirmation requires a signature for the package to be received/picked up. Please be aware of your local Post Office locations.
All shipping options are estimated for USPS shipping times, provided there are no interruptions, and barring complications such as adverse weather conditions/shutdowns, high-shipping seasons, etc.

​Q: Payment & Shipping Including Overseas

A: Shipping within the USA is $10USD per package for flags and streamers. Orders of rods or fabric may be subject to weight-based shipping prices.

Any orders made prior to receiving a Tracking Number will reflect as only one shipping cost to you. Consolidated shipping requires that any items on all orders are destined for the same shipping address. Please make sure your address and information is correct when making your purchases/communicating details.
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Shipping within Canada varies based on location. Orders of rods or fabric may be subject to weight-based shipping prices.
Any orders made prior to receiving a Tracking Number will reflect as only one shipping cost to you. Consolidated shipping requires that any items on all orders are destined for the same shipping address. Please make sure your address and information is correct when making your purchases/communicating details.

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Shipping overseas is available. Cost varies depending on weight and the country destination (Approximately $52USD).
Any orders over $800USD may be subject to 7% import duties. Any possible VAT and/or customs charges will be paid for by the purchaser on the day of delivery. Please be familiar and ready to comply with your country's rules and regulations to best receive your package.

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For USA // Packages will ship via USPS with tracking (See options at checkout). Average shipping time is 2-3 business days.

For Canada // Packages will ship via Canada Post with tracking (Please message for more options). Average shipping time is 3 to 10 days.

For International orders // Packages will ship via USPS. (More international shipping information is available upon request.) Please understand the rules and regulations of your country prior to receiving your package. A customs invoice will be provided on the outside of your package, along with the shipping label. Average shipping time is 6-12 business days.​

Q: Where is my order?

A: After your order has shipped, you will receive an e-mail with the USPS tracking number for the package.
You can check the status of your order at USPS.com, and entering in your Tracking Number.
Tracking Numbers can be found on the email you receive once the package has shipped, or your original invoice (eg. Order #10001)

Q: Can I return a product? What is the standard return procedure?

A: It is our goal to give you beautiful, long-lasting, handmade worship flags, at an effective cost. We rarely have returns or exchanges.

Please be aware of ALL the details of your order when placing. If you have any questions, please ask.
No return and no exchange policy as all flags are custom, handmade items.

Rods can be returned unused & it is the buyer's responsibility to cover all shipping costs.
25% restocking fee on any return/exchange for flags. Credit card fees & initial shipping costs may be excluded when processing a refund. Any return shipping expenses will be at the cost of the customer.

Q: My flags are damaged, and I need them repaired. Where do I send them?
A: Our flags are made with good quality materials but are subject to wear & tear over time with normal use.
If your flags need to be repaired from use, please let us know using the contact us form. We will ask for more details, including photographs of the damage.
Repair price ranges as follows:
$20 for a single, $40 for a set.
Silk Flags: $30 for a single, $50 for a set.

Effortless Design: $40 for a single, $60 for a set.

In either case, when dealing with a set of 2, both flags in a set must be present for repairs to be made.
Shipping expenses are the responsibility of the customer.

If your package arrives, and the flags are damaged, please let us know. Keep the packaging.
We will ask for a photo of the damage, and the Tracking Number from the shipping label.
(Some cases do not require a return for the flags to be repaired. We do our best to protect our products during shipment.)

Q: I accidentally placed an order too soon - what if I want to place multiple orders?

A: There is absolutely nothing wrong with placing more than one order.
Any multiple orders that have shipping fees on them will be adjusted to match one shipping fee per consignee/destination. We highly recommend combining orders into fewer shipments. Simply let us know that you've made multiple orders, and list us your Order #.

Q: Can I change or cancel my order?

A: The order process begins when you click on the submit order button in the checkout.
If it's fairly recent - ideally within the 24 hours of placement - please connect with us to discuss changes to your order.

Q: Do you offer shipping to P.O. boxes?

A: Yes, we ship to PO Boxes, as they are the safest locations to ship to.

Q: Do you charge sales tax?

A: We do not charge tax for American orders.
We do not charge tax for Canadian orders, as our prices are in USD and we will cover Canadian taxes.
International orders can be subject to a 7% VAT tax, depending on the products, destination, and time.

Q: What payment methods are accepted?

A: You can use a Visa, MasterCard, Discover or American Express credit card to pay with PayPal. You can also use a debit card that displays the Visa or MasterCard logo. You do not need to have a Paypal Account to make a purchase. Please see there is a grey box with a guest checkout option after the cart page.
For external options (bank deposits, e-transfers, money orders, etc.) please inquire directly.

Q: Do you have any discounts?

A: We have a CLEARANCE Section of flags available on our website. Please see the individual descriptions and details of the flags listed.

Dance groups, congregations, and choreographic teams may be eligible for a 10% discount on applicable flags at a purchase of 10 or more flags, via request.

Q: Can I call to make an order?

A: All orders are finalized through email. Be confident in the safety of your personal information - we do not take payment information over the phone.
Please Double-Check your order to make sure all Shipping and Product information is correct, shortly after placing your order.We cannot be held responsible for delays caused by USPS receiving insufficient information, as we use the exact information on your order.

 

Q: How do I contact customer service?

A: There are multiple ways to contact Called to Flag’s customer service. You can call 360-718-6040. We are available to answer your questions from Monday - Friday from 9:00am - 5:00pm PST. The best way to get a hold of us is to fill out our Contact Us Form and we will reply via email as soon as we can.