LIQUID METAL / ELECTRIC FIRE / SHEER O.Z. / DOUBLE LAYER / ULTIMATE MULTI-LAYER
DIGITAL SILK FLAGS / ANGELIC WINGS / CHILD SIZE FLAGS / CLEARANCE / FLAG BAG & MERCH
Due to New Tariff Rules
USA Shipping Suspended Until Further Notice
We are unable to ship orders to the USA at this time.
If your shipping address is in the USA,
please do not place an order until shipping resumes.
Please note: Refunds will incur a 3% bank processing fee.
Canadian and other international orders are not affected and will continue as usual.
We are deeply grateful for your patience, understanding, and continued support as we navigate these changes over the next few months. Thank you for standing with us—we are committed to serving you with excellence in this season.
LOGISTICS + SHIPPING
FREQUENTLY ASKED QUESTIONS
You can place an order on our website by using the website’s cart checkout system as a guest or using Visa, Mastercard, Discovery Card or your Paypal account. Simply select the ADD TO CART icon on each of the product pages. Click View Cart on the slide-out menu, or click on the Shopping Cart at the top-right of the screen on any of the product pages, to see the item(s) that are currently in your shopping cart.new question go to app settings and press "Manage Questions" button.
Shipping Information Reminder
We ship orders on Tuesdays and Fridays before 2:00 PM PST.
For pre-made items, orders must be placed before 9:00 AM PST on the day of shipping to ensure they are shipped out that day.
Please double-check your order shortly after placing it to ensure all shipping and product details are correct. We rely on the exact information provided in your order, and we cannot be held responsible for delays caused by carriers such as USPS, UPS, or Global Post due to incomplete or inaccurate shipping information.
Thank you for your understanding!
"In-stock" product will dispatch on Friday. "To Order" From the day you place an order, please allow up to 14 business days to make the flags, plus the shipping time. For Custom silks, please allow up to 4 weeks to make the flags, plus shipping time.
Most of the time people can get their flags sooner than expected.
We ship each week, as the importation of flags/products into the USA allows. Canadian orders are prepared for shipping weekly. The best way to ensure your flags will arrive on time is to order sooner
We ship every Friday It takes USPS about 2 to 4 days to deliver depending on your location. If your shipping location is secure please choose this option. If not use "Sign on Delivery" or "Hold for Pickup".
In a rush? Can't wait for us to ship out on Friday? We can dispatch your order next day via courier to USPS or UPS. It then takes approximately 2-4 business days for delivery depending on your location. Note that delivery times are NOT guaranteed. If you need signature confirmation or have your package held at a local USPS or UPS office please let us know.
Sign on Delivery requires a signature for the package to be received/picked up. If your location is not secure whether it's an apartment, townhouse or frequented by porch pirates please choose this option. Be aware of your local Post Office locations if you are not home to sign for your package as a notice will be left for you to pick up at USPS or UPS.
Hold for Pickup Unsafe area? Porch pirates? Your package will be immediately sent to a local USPS or UPS office where it can be picked up by you with 2 pieces of ID. When the package arrives at the pickup location, USPS or UPS will send an email to you to notify you that the package is available for pickup (Or maybe redelivery).
We do not offer overnight shipping as the cost is too high. If you need your order shipped on a day earlier than our regular Friday shipments, we do offer Next Day Dispatch via courier to USPS or UPS it then takes an average of about 2 to 4 days for delivery. Unfortunately we cannot guarantee the delivery date.
Please make sure your order is In-Stock Pre-Made (RTS), and select "Next day dispatch".
International orders will ship via USPS International, Global Post or UPS with insurance & tracking. Typical shipping cost starts at $60usd dependent on weight & size. Average shipping time is 14-21 business days. Orders will be subject to VAT, handling fees and/or customs charges and will be paid for by the purchaser on the day of delivery in your country. Please be familiar and ready to comply with your country's rules and regulations to best receive your package.
After your order has shipped, you will receive an automated e-mail with the USPS or UPS tracking number for the package. If a tracking number was not sent please contact us & we will email you one. We strongly suggest all customers check the status of your order at USPS.com or UPS.com by entering in your Tracking Number and signing up for email or text notifications so that you can receive your package promptly. Returned packages may cause delays or extra costs to have the package re-shipped to you. Tracking Numbers can be found on the email you receive once the package has shipped or on your original invoice (eg. Order #10001). Please ensure your email address is correct so you can receive notifications.
It is our goal to give you beautiful, long-lasting, handmade worship flags, at an effective cost. We rarely have returns or exchanges.
Please be aware of ALL the details of your order when placing. If you have any questions, please ask. No return and no exchange policy as all flags are custom, handmade items.
Rods can be returned unused & it is the buyer's responsibility to cover all shipping costs. 25% restocking fee on any return/exchange for flags. Credit card fees & initial shipping costs may be excluded when processing a refund. Any return shipping expenses will be at the cost of the customer.
Our flags are made with good quality materials but are subject to wear & tear over time with normal use. If your flags need to be repaired from use, please let us know using the contact us form. We will ask for more details, including photographs of the damage. Repair price ranges as follows: $20 for a single, $40 for a set. Silk Flags: $30 for a single, $50 for a set.
Effortless Design: $40 for a single, $60 for a set.
In either case, when dealing with a set of 2, both flags in a set must be present for repairs to be made. Shipping expenses are the responsibility of the customer. If your package arrives, and the flags are damaged, please let us know. Keep the packaging.We will ask for a photo of the damage, and the Tracking Number from the shipping label.(Some cases do not require a return for the flags to be repaired. We do our best to protect our products during shipment.)We cannot be responsible for alterations or modifications made to any flags without our recommendation.
There is absolutely nothing wrong with placing more than one order. Any multiple orders that have shipping fees on them will be adjusted to match one shipping fee per consignee/destination. We highly recommend combining orders into fewer shipments. Simply let us know that you've made multiple orders, and list us your Order #.
The order process begins when you click on the submit order button in the checkout. If it's fairly recent - ideally within the 24 hours of placement - please connect with us to discuss changes to your order.
Yes, we ship to PO Boxes, as they are the safest locations to ship to.
You can use a Visa, MasterCard, Discover, American Express credit card or Called to Flag Gift Cards to pay with PayPal. You can also use a debit card that displays the Visa or MasterCard logo. You do not need to have a Paypal Account to make a purchase. Please see there is a grey box with a guest checkout option after the cart page. For external options (bank deposits, e-transfers, money orders, etc.) please inquire directly.
We have a CLEARANCE Section of flags available on our website. Please see the individual descriptions and details of the flags listed.
Dance groups, congregations, and choreographic teams may be eligible for a 10% discount on applicable flags at a purchase of 10 or more flags, via request.
All orders are finalized through email. Be confident in the safety of your personal information - we do not take payment information over the phone. Please Double-Check your order to make sure all Shipping and Product information is correct, shortly after placing your order. We cannot be held responsible for delays caused by USPS or UPS receiving insufficient information, as we use the exact information on your order.
There are multiple ways to contact Called to Flag’s customer service. You can call 360-718-6040. We are available to answer your questions from Monday - Friday from 9:00am - 5:00pm PST. The best way to get a hold of us is to fill out our Contact Us Form and we will reply via email as soon as we can.